Technical Support engineer with the responsibilities of Remote Technical Troubleshooting. VPN Performance improvement advisory to clients based on experience and insights. Live chat handling and lead conversion. Support ticket handling. Generating, maintaining customer database.

Intern in Unified Communication Department with responsibilities of preparing, setting up and ensuring streamless Video Conference at required locations. Understanding of Video Conferencing equipment installed at different sites. Understanding the network and the connectivity of different sites with each other. Maintaining the network and resolving the network related issues at different sites.

Intern in technical department with responsibilities of understanding the overall working of Central Equipment Room. Understanding the purpose/functioning of equipment present in Central Equipment Room and Master Control Room. Understanding the flow of program from studio to satellite broadcasting and the integration of different departments. Managing and maintaining the timely queue of live/recorded programs, commercials and promos.

Intern in Information Systems department with responsibilities of understanding the overview of PSO Head office network distribution. Getting hands on experience of Cisco Switch and it’s configuration. Understanding the overview of the connectivity between LAN and WAN communication system. Resolving the hardware and network related issues within the building.